Refund Policy for Kommuno Services:

At Kommuno, we strive to provide our customers with the best possible services. However, we understand that sometimes issues may arise that may require a refund.

Please read the following refund policy carefully:

Refund Eligibility:

You may be eligible for a refund if any of the following conditions apply:

• Kommuno delivers the wrong IVR services.
• Kommuno delivers the IVR services later than the agreed-upon date and time.
• Refund claims will only be processed if the refund has been sought within 15 days of the Activation.
• Kommuno will only be liable to refund the part of services unused by the client.
• Refund is subject to justifiable reasons for the said unused services.

Refund Request:

To request a refund, you must submit a written request to Kommuno's customer service department within seven (7) business days of the incident. The request should include the following information:

• Your name and contact information.
• The date and time of the incident.
• The reason for the refund request.
• Any supporting documentation, such as screenshots or recordings.

Refund Processing:

Upon receipt of a valid refund request, Kommuno will process the refund within Thirty (30) business days. The refund will be processed using the same payment method used for the original purchase.

Refund Amount:

The refund amount will depend on the severity and impact of the incident. Kommuno may provide at its sole discretion.

Exclusions:

The following incidents are excluded from this refund policy:

• Changes in your business needs or requirements.
• Technical issues that are beyond Kommuno's control, such as Internet outages, Telecom partner outages, Cloud Partner outages, or force majeure events.
• If the Client is indulging OR has indulged in any illegal activities under any applicable laws.
• Kommuno is not obliged to make any refund if the subscriptions have been bought at a discount of 10% or more

Kommuno reserves the right to modify this refund policy at any time without prior notice.

We hope that this refund policy helps you understand our commitment to customer satisfaction. If you have any questions, please don't hesitate to contact us.